Salesforce CRT-251 questions and answers

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Share some Sales Cloud Consultant CRT-251 exam questions and answers below.

The company qualifies prospects for the three products in a consistent manner; however, the customer has shown interest, the sales representatives must follow the relevant product's sales process.

Which two solutions should a consultant recommend to meet these requirements? Choose two answers.

A. Configure opportunity record types for each sales process.

B. Create sales stages that align with opportunity record types.

C. Define sales processes to map to each opportunity record type.

D. Define the default opportunity teams for each opportunity record type.

Answer: B, C

Sales management wants to ensuring sales representatives are recording eating activities with customers in Salesforce while they are away from the office.

Which solution should a consultant recommend to meet this requirement?

A. Download and install a Salesforce universal connector for their smartphones and computers.

B. Download and install the Salesforce for Outlook connector on their smartphones and computers.

C. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.

D. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.

Answer: C

Universal Containers wants to measure revenue based on when individual Products are sold.

What should a Consultant implement to meet this requirement?

A. Forecasting by Order Amount

B. Forecasting by Opportunity Amount

C. Forecasting by Product Dates

D. Forecasting by Schedule Date

Answer: B

Universal Containers allows its sales representatives to negotiate up to a 5% discount for their opportunities. Discounts greater than 5% must be sent to their Regional Sales Manager (RSM) to approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.

Which approach would satisfy these requirements?

A. Configure an approval process for the RSM and a workflow rule for the RVP.

B. Create two approval processes, one for the RSM and one for the RVP.

C. Create the two-step approval process for the RSM and RVP as approvers.

D. Configure a workflow approval task and email to notify the RSM and RVP.

Answer: C

Resellers for Universal Containers need access to reports in the Partner Communities to help manage their opportunities.

How should Salesforce be configured to give resellers the correct level of access to reports?

A. Create the appropriate list views and report folders in the Partner Communities for all partner users.

B. Create a new tab in the Partner Communities to display the appropriate list views and report folders.

C. Create a Chatter group that allows partners to post links to appropriate list views and reports.

D. Create the appropriate list views and report folders, and share with all partner users.

Answer: D

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